Privacy Policy
How we handle your personal information.
Last updated: 12 October 2026
The Orient Wellness Centre ("we", "us") is the responsible party for personal information processed through this website and handles personal information in line with the South African Protection of Personal Information Act (POPIA). Our registered address is 12 Roadrunner Street, Pelican Park, Grassy Park, Cape Town, 7941.
Information we collect
- Enquiry details you submit, name, contact number, email, and anything you choose to share about your situation.
- Communications: messages sent via WhatsApp, phone or email.
- Site usage: with your consent, analytics such as pages viewed, device information, approximate location and referring source (see our Cookie Policy).
How we use it
- To respond to admissions enquiries and provide care information.
- To improve our website and services.
- To meet legal, clinical and regulatory obligations.
We do not sell your personal information. We do not send health-related enquiry content to advertising or analytics platforms.
Sensitive information
Information about mental health or substance use is treated as special personal information. It is only shared with our clinical team and, where required, with medical practitioners you consent to involve.
Sharing
We share information only with: our clinical and admissions team; service providers who host or maintain our systems under confidentiality obligations; and authorities where required by law.
With your consent, Google may process website analytics information on our behalf, including in locations outside South Africa, subject to applicable legal requirements and safeguards. Read Google's privacy information.
Retention
Enquiry records are kept only as long as needed to serve you or comply with legal requirements, then securely deleted.
Your rights under POPIA
Subject to applicable legal requirements and limitations, you may request access to personal information we hold about you, ask us to correct or delete inaccurate or unlawfully processed information, object to certain processing, and withdraw consent for analytics cookies at any time.
You may also lodge a complaint with the Information Regulator of South Africa.
Contact
Information Officer: admissions@theorientwellness.org.