Cookie Policy

Last updated: 9 October 2026

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help sites remember your preferences and understand how visitors use the site.

Cookies we use

Strictly necessary

Used to keep the site functioning and secure. These cannot be switched off.

• The Orient Wellness, orient-cookie-consent: stores your choice, consent version and date in your browser's local storage for 6 months.
• Cloudflare, __cf_bm: helps protect the site from malicious traffic and bots, normally for 30 minutes.
• Hosting provider, __dpl: supports reliable delivery of the website for the browsing session.
• Lovable Cloud, admin sign-in storage: keeps authorised staff signed in to the private admin area for the duration configured by the sign-in service.

Analytics (optional, only with your consent)

If you accept, we load Google Analytics 4 to understand which pages are viewed and how visitors find us. Google Analytics 4 uses IP addresses to estimate a visitor's general location and discards IP addresses before logging them. Analytics data may still include identifiers, device information, usage events and approximate location information, so we do not treat all analytics data as anonymous.

• Google, _ga and _ga_*: visitor and session identifiers, normally up to 2 years.
• Google, _gid: session identifier, normally 24 hours.

Google Analytics data is retained according to the retention settings configured for our Analytics property. These settings are separate from the expiry of cookies stored in your browser.

Functional and marketing

We do not currently use optional functional cookies, advertising pixels, retargeting or marketing attribution tools. If this changes, this policy and the preferences panel will be updated first.

Managing your choices

On your first visit you can choose Accept all, Reject optional cookies or Customise preferences. Optional cookies are off unless you switch them on. To change or withdraw your choice at any time, click Cookie Preferences in the footer of any page. Your choice is remembered for 6 months, after which we ask again.

When you withdraw analytics consent, we stop further analytics collection through our website and remove relevant analytics cookies from your browser where technically possible. Withdrawal does not automatically erase data already collected by Google. Where applicable and technically available, we may use the relevant deletion controls to request removal of data held in our Analytics property.

You can also block or delete cookies in your browser settings (usually under Settings, Privacy or Security). Blocking strictly necessary cookies may stop parts of the site working.

Protecting your privacy

We never send names, email addresses, phone numbers, enquiry contents or health information to analytics. Analytics records page addresses without query strings, Google Signals and ad personalisation are switched off, and we do not place advertising pixels on enquiry or admissions pages.

Third parties

Google Analytics is a third-party service used to analyse website usage. Information collected through this service may be processed outside South Africa, subject to applicable legal requirements and safeguards. Read Google's privacy information.

When you click our WhatsApp or phone links, you are handed off to WhatsApp or your device's dialler. Those services have their own privacy and cookie policies.

Your personal information and your rights

Responsible party: The Orient Wellness Centre, 12 Roadrunner Street, Pelican Park, Grassy Park, Cape Town, 7941. For privacy-related questions or requests, contact admissions@theorientwellness.org.

Subject to applicable legal requirements and limitations, you may request access to personal information we hold about you, ask us to correct or delete inaccurate or unlawfully processed information, and object to certain processing activities. Where we rely on consent, you may withdraw it at any time.

You may lodge a complaint with the Information Regulator of South Africa. Read our Privacy Policy for more information about how we handle personal information.

Contact

Questions about this policy: admissions@theorientwellness.org.